1. Introduction

At 1st Health Hub, we are committed to protecting your privacy and safeguarding your personal and health information. As a healthcare provider, we recognise the importance of maintaining confidentiality and handling sensitive data with care. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website or receive our services.

2. Information We Collect

To provide safe and effective healthcare, we may collect:

• Name and contact details
• Date of birth
• Medical and health information
• Appointment and treatment records
• Information from forms or enquiries
• Website usage data and cookies

We only collect information necessary to deliver appropriate care and services.

3. How We Use Your Information

Your information is used to support your care and improve our services. This includes managing your appointments, maintaining accurate medical records, and ensuring effective communication between you and our healthcare team.

We may use your information to:

• Provide medical care and treatment
• Manage bookings and records
• Communicate with you
• Coordinate with healthcare providers
• Improve our services
• Meet legal obligations

4. Sharing of Information

We respect your privacy and do not sell your personal information. Your data is only shared when necessary to support your care or comply with legal requirements.

We may share your information with:

• Doctors and specialists
• Pathology and radiology providers
• Secure service providers
• Regulatory authorities

All parties are required to handle your information securely and confidentially.

5. Data Security and Storage

We take appropriate steps to protect your personal and medical information from unauthorised access, loss, or misuse. This includes secure systems, controlled access, and ongoing monitoring.

Your information is stored securely and retained only as required by healthcare regulations and legal obligations.

6. Cookies and Website Usage

Our website may use cookies to improve your experience and analyse usage. This helps us enhance performance and usability. You can manage or disable cookies through your browser settings.

7. Access and Correction

You have the right to access and update your personal and medical information. If any details are incorrect or outdated, you may request corrections. Keeping your information accurate helps us provide better care.

8. Confidentiality of Medical Information

All medical information is treated with strict confidentiality. Access is limited to authorised healthcare professionals involved in your care. We follow professional standards and privacy regulations to protect your information at all times.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices and recommend reviewing their policies before sharing information.

10. Updates to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about this policy or your information, please contact us:

Phone: 03 8000 6500
Email: hoppers.pm@1hh.com.au
ABN: 70696402089